进口文件专员 (Import Documentation Specialist)

Job Responsibilities

• Core Data & Document Processing: Perform system data entry for imported shipments and accurately record relevant service charges based on operational instructions.
• Agent Communication & Pre-arrival Planning: Act as the communication window with origin agents, promptly issue de-stuffing instructions, and follow up on and organize cargo manifest information.
• Arrival Notification & Release: Send arrival notices (AN & INV) to consignees and relevant parties, track customs clearance progress, and coordinate release procedures after de-stuffing.
• Exception Handling: Follow up on hold situations (e.g., customs inspection/detention), coordinate hold release and warehouse release instructions, and ensure closure of the process.
• Transshipment & IPI Cargo Follow-up: Specifically monitor the end-to-end status of transshipment cargo and IPI (Inland Point Intermodal) shipments, ensuring seamless connections at every stage.
• Local Delivery & Quotation Support: Coordinate local PP (local trucking/delivery) and outsource cargo release and delivery arrangements, handle door-to-door quotations and various trouble cases, ensuring a positive customer experience.

Job Requirements

• Education: no specific major required.
• Experience: candidates with 0-1 year of relevant experience in freight forwarding, logistics, or trade are preferred (recent graduates with a passion for international logistics are also welcome).
• Language Skills: Good English reading and writing skills (a must) for daily email communication with overseas agents and clients; ability to communicate in Chinese for work is a plus.
• Technical Skills: Proficiency in Microsoft Office (Excel/Word) and a strong learning ability.
• Core Competencies: Detail-oriented, well-organized, with excellent communication, coordination, and problem-solving skills; a strong team player with a sense of responsibility.