Import Documents and Customer Service

• Shipment Coordination: Receive and process import bookings from overseas offices or agents. Monitor vessel and flight positions to track shipments from origin to destination.

• Documentation Management: Verify and handle critical import documents, including Bills of Lading (B/L), Arrival Notices, Commercial Invoices, and Packing Lists.

• Customs & Compliance: Handle local Indonesian customs requirements, including the preparation and submission of Pemberitahuan Impor Barang (PIB - Import Goods Declaration) via the Indonesian Customs system (CEISA). Liaise with customs brokers to ensure timely clearance of inbound shipments and verify that all cargo adheres to international shipping regulations.

• Client Communication: Act as the first point of contact for key accounts, providing shipment status updates, resolving complaints, and advising on freight rates or delivery schedules.

• Financial Duties: Prepare billing requests, monitor freight releases, and ensure accurate invoicing for client accounts.

• Delivery Logistics: Coordinate with internal transport teams or external carriers to arrange last-mile delivery to the consignee's premises.

Job Requirements:

• Communication skills: Exceptional verbal and written communication skills are essential for dealing with clients and various internal and external stakeholders.
• Logistics knowledge: A solid understanding of global logistics, shipping regulations, and documentation. Understanding Incoterms and HS codes is essential.
• Problem-solving: Strong analytical and problem-solving skills to effectively and quickly handle unexpected issues or customer complaints.
• Attention to detail: Meticulous attention to detail is crucial for handling complex and multifaceted tasks, especially with documentation.
• Technical proficiency: Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience: A minimum of 2–3 years of experience in customer service within the freight forwarding or logistics industry is often required.
• Adaptability: The ability to multitask and thrive in a fast-paced, high-stress environment is highly valued.