Import / Export Customer Service

Salary Range: RM2000 – RM4000

Job Type: Full-time

Department: Logistics / Shipping / Customer Service

Location : Klang / Penang / Johor

Job Description:

Responsible for managing customer service operations related to import and export activities, ensuring compliance with shipping regulations and timely delivery of goods.

Key Responsibilities:

• Handle customer inquiries regarding import/export shipments

• Prepare and verify shipping and customs documentation

• Coordinate with freight forwarders, customs, and logistics providers

• Track shipments and provide status updates to customers

• Ensure compliance with international trade laws and company policies

• Resolve customer complaints or shipment issues promptly

• Maintain accurate records of transactions and correspondence

Requirements:

• SPM/Diploma/Degree in Logistics, International Trade, or related field

• 1–3 years of experience in import/export or freight forwarding

• Strong knowledge of shipping and customs procedures

• Good communication skills and attention to detail

• Proficient in relevant software (ERP, shipping platforms)

• Strong sense of responsibility and accountability

• Problem-solving mindset and the ability to work under pressure to meet deadlines

• Relevant qualifications in logistics, supply chain or a related field would be an advantage