Import / Export Customer Service Executive

Open Position -
1. Import Customer Service Executive

Location: Chembur East, Mumbai (Near Kurla East)
Experience: 2 –3 Years
Industry: Freight Forwarding / Logistics

About the Role

We are looking for a proactive Import/Export Customer Service Executive (CS Executive) who can handle end-to-end customer coordination, documentation, and follow-ups for both Air & Sea shipments. The role requires someone who can manage daily operational tasks with accuracy and ensure smooth communication with customers, vendors, and overseas agents.

Key Responsibilities

• Coordinate end-to-end customer service for Import & Export shipments (Sea & Air).
• Handle LCL/FCL shipment coordination and documentation.
• Daily communication with overseas agents, shipping lines, CHA, transporters, and customers.
• Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB instructions, etc.
• Track and update shipment status to clients.
• Maintain strong follow-up and ensure timely completion of customs procedures.
• Coordinate with internal teams for smooth cargo movement.
• Ensure customer queries are resolved professionally and on time.

Required Skills

• Knowledge of Sea & Air coordination.
• Understanding of custom processes and documentation.
• Good communication and email drafting skills.
• Ability to manage multiple shipments and deadlines.
• Strong follow-up and customer-handling capability.

Qualifications

• Graduate (Any stream).
• 06 Months –2 years of experience in Import/Export CS.
• Freshers with relevant logistics knowledge are welcome.

Work Location

Chembur East, Mumbai (Easily accessible from Kurla East)

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person