Import - Export Operation Executive

Introduction

Location - Bangna

Responsibilities

• Accountable for ensuring the coordination and management of all aspects of export/import operations from order creation/receipt through final delivery and invoicing processes
• Maintain a high level of customer satisfaction through effective use of operational IT systems and support tools.
• Control, monitor and utilize the flexitank fleet at optimum levels of cost efficiency while ensuring customer requirements are met at all times.
• Develop effective relationships with customers, service providers, and other Hillebrand Gori offices and agents to meet customer needs.
• Ensure Sales Managers are kept informed of issues that may affect their responsibilities and decision-making.
• Monitor shipment status, proactively resolve operational issues, and provide timely updates to customers.
• Ensure compliance with all regulatory, trade, and company policies related to logistics and freight forwarding operations.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.

Required Competencies

• Computer skills.
• Excellent customer service skills.
• Problem-solving ability and analytical skills.
• Good oral and written communication skills in English.
• Good planning and organizational skills.
• Ability to manage multiple shipments and prioritize tasks in a fast-paced environment.

Experience / Education / Degrees

• Bachelor's Degree or equivalent.
• 1-3 years of experience in freight forwarding operations.
• Knowledge of customs documentation and regulations.
• Experience in handling Beer, Wine & Spirits (BWS) cargo will be highly preferred.

Benefit Package

• Bonus
• Social Security Insurance
• Group Insurance
• Provident fund