Import Manager

Develop and optimize full set of Standard Operating Procedures (SOPs) for import business. Conduct regular SOP reviews and random spot checks to ensure team members fully understand import operation standards, and continuously rectify process loopholes.

Take full charge of the whole onboarding process for new import clients, including customizing import-specific SOPs, business alignment, system file setup and staff training.

Oversee daily management of the import operation team, control the full-chain service quality of import shipments, and minimize operational errors, cargo damages and customer complaints.

Proactively liaise with overseas agents and overseas origin offices to coordinate upstream operations and ensure efficient operation of the entire import logistics chain.

Maintain sound cooperative relationships with import supporting service providers, including warehouses, customs brokers, overseas booking agents and major ocean carriers, to stabilize resources for import customs clearance, warehousing and ocean transportation.

Deliver services strictly in line with clients’ import requirements, and hold regular client communication meetings to update shipment progress and resolve pain points in customs clearance and logistics.

Manage the entire import operation team comprehensively, covering work allocation, scheduling and performance appraisal for staff handling import deconsolidation, customs clearance, last-mile delivery and reconciliation.

Nurture supervisors within the import team and systematically equip them with capabilities including team management, exception handling and client communication.

Timely deliver actionable solutions to various business issues such as customs clearance delays, cargo inspections, damaged goods and abnormal overseas manifests.

Provide professional end-to-end import support by collaborating internally with sales and finance teams, and externally with clients, customs authorities and service vendors.

Hold monthly/quarterly business review meetings with clients’ local Hong Kong offices and follow up action items closely to strengthen long-term partnership.

Undertake other import-related ad-hoc tasks assigned by the Branch Manager.