Import Officer

Position: Import Officer Department: CEO Office
Reports to: Executive Assistant to CEO

Job Summary: Responsible for coordinating and supporting import operations to ensure smooth and compliant shipment processes. This role manages import/export documentation, customs clearance coordination, shipment tracking, and communication with freight forwarders, customs brokers, government authorities, and internal teams. The position also ensures timely delivery, regulatory compliance, and accurate record management to support efficient logistics and supply chain operations.

Job Responsibilities:

• Prepare, review, and verify import/export documentation to ensure accuracy and compliance with customs regulations and company requirements.
• Ensure HS codes, product descriptions, and regulatory requirements are correctly applied for all imported products.
• Coordinate shipment arrangements and monitor shipment status with freight forwarders and shipping agents.
• Communicate and coordinate with customs brokers to support smooth customs clearance processes and resolve shipment-related issues.
• Coordinate with relevant government authorities to prepare documentation and obtain necessary import permits and licenses.
• Communicate with internal departments regarding shipment readiness, delivery schedules, and required documentation.
• Maintain accurate records of import transactions, shipping documents, and customs-related activities.
• Monitor import timelines to ensure on-time delivery and avoid delays, penalties, or additional charges.
• Support process improvement initiatives to enhance operational efficiency and compliance.
• Perform other duties assigned by management related to import operations and logistics coordination.

Qualifications

• Bachelor’s Degree in Logistics, Business Administration, or related fields.
• Minimum 3 years of working experience in import operations. Experience in the skincare and cosmetics industry is mandatory.
• Strong understanding of Incoterms, HS codes, customs compliance, and international shipping procedures.
• Experience working with freight forwarders, customs brokers, and government authorities.
• Customs compliance certification is preferred.
• Strong sense of responsibility, accuracy, and attention to detail.
• Strong problem-solving and analytical skills.
• Good communication and cross-functional coordination skills.
• Results-driven mindset with a focus on continuous improvement.