Import or Export Customer Service [ Freight Forwarder ]

Position: Import or Export Customer Service
Salary: $3500 (export) $4000 (import)
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities: Export

• Direct Customer Contact: Excellent, amiable, and trustworthy service is provided.
• After receiving the booking, be sure you give the customer the flight information within the allotted time (one hour).
• When processing the export work order, make sure that the export documents are compliant.
• Apply for the appropriate export permission and expedite the processing of other export customs.
• All calls must be answered within three ringing tones. (without fail)
• Always keep an eye on the onboard status and notify the customer of any irregularities.
• Good communication between all relevant departments, such as the planning team, operations, warehouse, and traffic.
• Making sure that the applicable freight rates are accurate and up to current at all times.
• Always aware of and up to date on any new requirements or modifications made by airlines or the government.
• Make sure that every monthly customer report is consistently submitted on time.
• Communicating with internal and external parties regarding the management and status of shipments.
• Making sure that every shipment is properly tracked and organized in accordance with SOP.
• Working on unique arrangements with sales and other function groups.

Job Responsibilities: Import

• Creating bills, reports, and scheduling cargo deliveries using the Cargowise One system.
• Collaborate closely with coworkers, clients, suppliers, and operations and sales colleagues that reports, bills, and cargo delivery arrangements are accurate, timely, and comprehensive.
• Reports to track and revise every day.
• Excellent verbal and email communication abilities. Practice writing and speaking, being sure to get acknowledgements to finish the communication process.
• Able to communicate effectively with Sales, Customer Service, and the client to fulfill duties on time.
• Extremely tidy and well-organized at work.
• Effective follow-ups; basically, possessing fundamental knowledge of key account management.

Qualifications & Requirements:

• Relevant working experience.
• Must have Cargowise One system experience.

To Apply:

• You may email your resume to [email protected] for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)