Import Specialist(Business Development)

Role Purpose

Lead Swift Cargos Import FCL business with responsibility for end-to-end operations, profitability, customer service, carrier relationships and team performance.

• Own end-to-end Import FCL operations and service delivery.
• Own the Import FCL revenue and profitability for Swiftcargo.
• Drive revenue through current customers and new acquisitions
• Manage relationships with shipping lines, CFS/ICD, transporters and overseas agents.
• Negotiate freight rates, free time and commercial terms.
• Establish and monitor SOPs, SLAs and escalation mechanisms.
• Identify profitable trade lanes, commodities and customer segments.
• Grow Import FCL volumes and acquire/retain key customers.
• Ensure timely documentation, customs coordination and delivery.
• Lead, develop and performance-manage the Import FCL team.
• Track KPIs, MIS, profitability, TAT, customer complaints and operational performance.
• Ensure compliance with statutory, shipping-line and company requirements.

Job Specification

• Proven experience managing and growing large customer portfolios, with demonstrated ability to acquire and retain key accounts.
• Proven track record of customer acquisition and new business development in Import FCL.
• Existing book of business / strong customer relationships within the Import FCL segment will be an advantage.
• Graduate; MBA/PG qualification in Logistics/Supply Chain would be an advantage.
• 15-20 years of relevant experience in freight forwarding/logistics
• Strong hands-on experience in Import FCL.
• Strong commercial and negotiation skills.
• Experience managing P&L / revenue / gross profit would be strongly preferred.
• Strong analytical, communication and stakeholder-management skills.