Import Supervisor

Description:

Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3000 employees strong, is seeking a highly motivated and organized individual to fill the position of Import Supervisor in our Jersey City, NJ Office.

The ideal candidate is a strong leader with freight forwarding and customs processing experience who thrives in a fast-paced environment and is committed to operational excellence and customer satisfaction

What You’ll Do:

• Supervise and support the daily activities of the Import Department.
• Monitor workloads and distribute assignments to ensure timely and accurate processing.
• Train and develop team members on import regulations, systems, procedures, and best practices.
• Conduct performance management activities, including feedback and employee development.
• Oversee import shipments from arrival through final delivery.
• Ensure accurate preparation and processing of customs clearance documentation.
• Coordinate customs entry filings, ISF filings, and other government agency requirements.
• Obtain Customs and other regulatory releases and ensure timely cargo movement.
• Arrange transportation, delivery, warehousing, and related logistics services.
• Maintain compliance with U.S. Customs regulations and applicable domestic and international shipping requirements.
• Serve as a primary point of contact for customers regarding import shipments.
• Proactively communicate shipment status updates and resolve issues promptly.
• Develop and maintain strong relationships with internal and external customers.
• Ensure service commitments are met while delivering an exceptional customer experience.
• Negotiate rates with trucking companies, warehouses, carriers, and service providers.
• Respond to customer and agent rate requests.
• Work closely with accounting to resolve billing discrepancies and ensure accurate invoicing.
• Support department profitability through efficient operational management.
• Ensure adherence to company policies, quality standards, and security programs.
• Maintain accurate shipment records and tracking information.
• Support ISO, C-TPAT and Responsible Care compliance initiatives.
• Promote continuous improvement, operational efficiency, and process excellence.

Requirements:

What We're Looking For:

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in freight forwarding, import, customs brokerage, or international logistics.
• Strong knowledge of import operations and U.S. Customs regulations.
• Previous leadership or supervisory experience preferred.
• Excellent communication, customer service, problem-solving, and organizational skills.
• Strong customer-facing experience, with a proven ability to build relationships, communicate effectively, and deliver exceptional service to internal and external stakeholders
• Strong customer-facing experience, with a proven ability to build relationships, communicate effectively, and deliver exceptional service to internal and external stakeholders
• Proficiency in Microsoft Office, especially Excel and Outlook.

Why Join Us?

You’ll have the opportunity to make a meaningful impact by improving operational performance, building strong customer relationships, and contributing to business growth.

Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Account (Medical and Dependent Care)
• 401(k) with company match
• Company paid Life Insurance, Short-Term Disability and Long-Term Disability
• 9 Paid Holidays plus PTO and Sick Leave
• Voluntary Time Off
• Employee Assistance Program
• Tuition Reimbursement
• Employee Referral Program
• Employee Discounts