Import/Export Clerk II

We are a customer-focused provider of audio solutions. We exceed users’ expectations with well thought out design, integration, and service. Our purpose-built products meet our customers where they are at, enhancing their moment with a powerful experience through music.

Position Summary

The Import / Export Clerk III performs advanced, day-to-day import and export administration for Rockford Corporation. This role supports the compliant and timely movement of finished audio products, components, accessories, service parts, and related materials between Rockford, international suppliers, customers, freight partners, and warehouse locations.

The position is responsible for preparing and validating shipment documentation, coordinating customs clearance and export filings, maintaining trade records, monitoring international shipments, resolving documentation and carrier exceptions, and providing accurate status updates. The Import / Export Clerk III works with Purchasing, Distribution, Inventory Control, Customer Service, Finance, suppliers, customs brokers, freight forwarders, carriers, drayage providers, and 3PL partners.

Key Responsibilities

• Coordinate daily import and export shipments by air, ocean, parcel, and truck, including inbound supplier shipments, customer exports, returns, replacement parts, and intercompany movements.
• Review commercial invoices, packing lists, purchase orders, bills of lading, air waybills, arrival notices, and certificates of origin for completeness, consistency, and accuracy before shipment or customs entry.
• Validate product descriptions, quantities, values, country of origin, Incoterms, part numbers, weights, and ship-to information against Rockford purchase orders, sales orders, and shipping instructions.
• Prepare export documentation for Rockford audio products, components, accessories, and service parts, including commercial invoices, packing lists, shipper instructions, and certificates required by the destination or customer.
• Prepare and submit, or coordinate submission of, Electronic Export Information through AES when required; retain Internal Transaction Numbers and supporting records with the shipment file.
• Apply approved HTS classifications for imports and Schedule B classifications for exports. Research discrepancies and route new, unclear, or changed products for classification review before filing.
• Provide customs brokers with complete entry documents, product details, country-of-origin information, tariff classifications, and other supporting data needed for timely customs clearance.
• Coordinate Importer Security Filing data with suppliers, freight forwarders, and customs brokers; review filing confirmations and escalate missing, late, rejected, or inconsistent data before vessel departure when possible.
• Monitor customs entries and broker communications for holds, document requests, manifest or bill mismatches, value or classification questions, and other clearance exceptions; coordinate timely corrections and responses.
• Review customs entry documentation for accuracy, including entered value, country of origin, HTS number, duty rate, Chapter 99 treatment when applicable, fees, and shipment identifiers; report discrepancies for correction.
• Track international shipments from booking through final delivery, monitor key milestones, and provide proactive updates on delays, rolled bookings, customs holds, port or terminal issues, delivery appointments, and other exceptions.
• Coordinate with freight forwarders, ocean carriers, airlines, parcel carriers, drayage providers, customs brokers, and 3PL warehouses to resolve missing documents, shipment delays, delivery issues, damage, shortages, and billing discrepancies.
• Maintain complete import and export files in accordance with Rockford recordkeeping requirements, including entry packets, ISF confirmations, invoices, packing lists, transportation documents, AES records, certificates, broker correspondence, and exception documentation.
• Maintain product-level import/export data, including HTS and Schedule B codes, country of origin, product descriptions, and supporting classification records; identify incomplete or conflicting master data for correction.
• Support CTPAT activities by maintaining assigned records, collecting supplier and logistics-provider security documentation, supporting questionnaires and assessments, and reporting identified supply-chain-security concerns.
• Collect and organize documents for duty drawback, post-entry corrections, customs inquiries, audits, claims, and internal compliance reviews as directed.
• Support export screening and restricted-party review using established Rockford procedures; escalate potential destination, end-user, end-use, or export-control concerns before shipment release.
• Maintain shipment trackers, exception logs, document-control files, and recurring reports. Identify trends in documentation errors, clearance delays, supplier performance, and carrier exceptions.
• Communicate clearly with internal stakeholders regarding shipment status, document requirements, customs issues, duty impacts, and actions needed to prevent delays or compliance risk.
• Follow established standard operating procedures and internal controls; recommend practical improvements that increase accuracy, visibility, consistency, and on-time execution.
• Provide experienced-level support and guidance to other clerical staff on routine import/export documentation, shipment tracking, recordkeeping, and exception-handling practices.
• Perform other related import/export, logistics, and compliance-support duties as assigned.

Role Expectations

• Complete transactions accurately and on time while independently managing a high volume of shipment details and competing priorities.
• Recognize documentation, customs, routing, or compliance exceptions; investigate the facts, take action within established procedures, and escalate issues requiring management or compliance decisions.
• Maintain organized, audit-ready records and protect confidential supplier, customer, product, pricing, and shipment information.
• Communicate with a no-surprises mindset, especially when a shipment delay, customs issue, missing document, or cost exposure may affect inventory availability or customer commitments.
• Use sound judgment, attention to detail, and consistent follow-through when working with international suppliers and logistics service providers.
• Use AI and automation tools in accordance with company requirements, and verify all output for accuracy, confidentiality, data integrity, and regulatory compliance before business use.

Required Qualifications

• High school diploma or equivalent required; associate degree or additional coursework in international trade, logistics, supply chain, or business preferred.
• Four or more years of progressive experience in import/export administration, customs documentation, international transportation, customs brokerage support, or a related logistics function.
• Working knowledge of import and export documentation, customs clearance processes, HTS and Schedule B classifications, country-of-origin data, Incoterms, ISF, and AES filing requirements.
• Experience coordinating international shipments with customs brokers, freight forwarders, carriers, suppliers, and warehouse or 3PL partners.
• Intermediate to advanced Microsoft 365 skills, particularly Excel, Outlook, and Word; ability to maintain accurate trackers, reports, and document files.
• Strong attention to detail, organization, follow-through, problem-solving, and written and verbal communication skills.
• Ability to work independently within established procedures, prioritize time-sensitive transactions, and escalate risks appropriately in a fast-paced distribution environment.
• Ability to work on-site in Tempe, Arizona.

Preferred Qualifications

• Experience with Oracle or another ERP system and with transportation, warehouse, broker, or global trade management platforms.
• Experience supporting consumer electronics, automotive aftermarket products, audio equipment, components, or similar imported merchandise.
• Experience reviewing customs entry packets, monitoring Section 301 or other Chapter 99 duties, supporting duty drawback, or assembling documentation for customs inquiries and post-entry activity.
• Familiarity with CTPAT recordkeeping and supply-chain-security requirements.
• General awareness of export controls, restricted-party screening, EAR99 and ECCN concepts, and hazardous materials or dangerous goods requirements under IATA, DOT, or IMDG.

About Rockford Fosgate & Benefits

• Rockford Fosgate is an equal opportunity employer located in Tempe, Arizona. Join a collaborative and dynamic environment where your contributions directly support our mission to deliver powerful audio experiences. Employees enjoy competitive pay, affordable healthcare, 401(k) matching, and a pathway for long-term growth.

How to Apply

• Interested and qualified applicants should send their resume and cover letter via LinkedIn or email to [email protected]. To learn more about us, visit www.rockfordfosgate.com.