Upstate Medical University
IMT Clinical Support Representative
4 months ago
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Important information
Contract type:
Permanent
Work mode:
Hybrid
Published on:
7 August 2026
What they need
Job Summary The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.
Minimum Qualifications Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required.
Work Days Rotating shifts and on-call and weekends/holidays
Message To Applicants Recruitment Office: Human Resources
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