In-Business Control - Operations

Role Overview

The IBCOO Group is seeking an Associate/Sr.Associate to provide operational support for the Ratings Line of Business within the In-Business Control Group. This role focuses on access control activities, including conducting periodic and ad hoc access reviews, managing access control certifications and overseeing governance processes related to employee transfers and leavers. In addition to access control responsibilities, the individual will support Information Quality Management, Document Management and other related operational control activities.

Key Responsibilities:

Functional Responsibilities:

• Execute access controls, ensuring timely reviews of user access and effective resolution of discrepancies.
• Providing coverage covering Information Quality tasks including but not limited to collating data for the quarterly overview and coordinating annual document reviews.
• Oversight of the governance for GAC process documents which involves re-iterating roles and responsibilities throughout document workflow, ensuring documents are being reviewed when their periodic review is due, making sure documents ownership are re-assigned when necessary.
• Analyze system data to identify trends and share insights with stakeholders, developing targeted action plans based on findings.
• Conduct independent research to enhance data understanding and inform decision-making.
• Apply troubleshooting skills, including Root Cause Analysis, to identify issues and implement corrective actions.
• Analyze significant incidents, ensuring that appropriate corrective measures are taken.
• Adhere to strict deadlines, maintaining accurate records in compliance with internal procedures.
• Respond promptly to access-related inquiries via email or phone.
• Conduct control testing to verify the effectiveness of controls in place.
• Execute User Acceptance Testing to facilitate changes in relevant IT systems.
• Balance effective operational execution with a commitment to continuous improvement.
• Support process stakeholders (e.g., requestors, approvers, IT application teams, compliance) through training, expertise, and clear communication.
• Collaborate with Internal Audit teams during ongoing audits.
• Contribute to the development of Access Controls and associated policies, standards, and procedures.

Client and Stakeholder Management:

• Take ownership of all deliverables, ensuring timely and high-quality execution of tasks.
• Build and maintain strong relationships with client counterparts.
• Communicate effectively with clients regarding task guidance, progress updates and any challenges encountered during execution.

Candidate Profile

• Strong communication (written and oral), interpersonal and organizational skills.
• Basic understanding of data analysis principles.
• Problem-solving skills, multi-tasking and proactive approach, with a proven ability to develop effective solutions.
• Proficiency in Excel is required; familiarity with AI tools is preferred but not mandatory.
• Professional demeanor with a collaborative mindset, capable of interfacing effectively with internal and external stakeholders.
• Diligent, intellectually curious self-starter with a strong work ethic and a drive for success.
• Willing to work in 04:00 pm to 01:00 am IST shift timings.

Essential Qualifications:

• Bachelor’s degree with 1-3 years of experience in operational processes, preferably in Risk & Control processes.