In Home Support Service Coordinator

POSITION SUMMARY:

Serve in a customer service capacity to provide service coordination consumers, guardians and/or their families to provide exemplary Customer Service by utilizing in-depth knowledge of participant directed services offered by Gateways Community Services and supporting the State regulations 524 waivered services and the In Home Support Waiver. An understanding of Fiscal Support Management.

ESSENTIAL JOB FUNCTIONS:

• Explain roles and responsibilities to perspective participants and their appointed representatives of participant directed services
• Manage a caseload of 35-40 cases of In Home Supports
• Compliance monitoring
• Service and plan development
• Resources and referral
• Budget management of each individual case
• Work in person a minimum of 50% of the work schedule with remote availability for 50% of scheduled based once participant and agency needs.
• Transporting self to homevisits and work related meetings

DUTIES AND RESPONSIBILITIES:

Marketing and Outreach

• Explain roles and responsibilities to perspective participants and their appointed representatives
• Work with the team to promote and market new tools and technology that enhance the program
• Assist with the transition of school age children from In-Home Supports to Adult Services – (This would include visiting vendors, assisting with Guardianship documentation, Adult Medicaid applications, and service planning prior to exiting school supports ( ages 16+))

Enroll Participant

• Participate in the participant directed planning process with new and existing participants a minimum of annually.
• Assist participants to develop the Service Agreement and Allocated Budget annually
• Support consumer, guardian and/or families in finding resources and negotiating rates (Educate individuals, their family regarding, community options, Medicaid, Social Security, vendors, etc)
• Submit Service Agreement and budget to Manager, who will submit to Bureau of Developmental Services (BDS) for final approval
• Will enter relevant information into Harmony regarding the participant, contact, and monthly updates.
• Coordinate resources to provide participants training as needed in areas such as: developing, monitoring and spending their allocated budget on goods, services and co-employment

On Going Support

• Guide participant and/representative to My Gateways portal to access information and support.
• Guide the participants in completing the monthly updates
• Assist participants in making changes to Service Agreement, line item spending within the allocated budget. Monitor authorization approvals and enhancement requests.
• Work with participants to review his/her budget on a regular basis to support families with spending and budgeting
• Process participant’s request for home modifications and assistive technology
• Maintain documentation of supports and services and participant’s satisfaction with these supports
• Contact participant at minimum of monthly and conduct a face-to-face visit in the home quarterly or as needed in accordance with He-M 524 to develop, implement, and monitor plan and budget. Monitor satisfaction through quarterly satisfaction checks.
• Monitor the plans success and assist in revisions
• Work with other Participant Directed and Gateways staff to facilitate reimbursements and payroll
• Assist management and staff to develop and maintain a directory of personal assistance services and supports
• Demonstrate timeliness in consumer and families inquiries by responding to all inquires within 48 hours via phone, email, correspondence or in-person
• Maintain a required caseload of families

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred in related field; or equivalent combination of education and/or experience.
• Bilingual (Spanish/English speaking and writing) preferred.
• Experience working with families and/or children in an educational, health care, or social service capacity.
• Basic operational financial literacy.
• Detail orientated with strong organizational, telephone and interpersonal skills, good time management and problem solving skills
• Strong independent work skills
• Proficient in Microsoft Windows XP environment including working knowledge of Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
• Ability to work flexible hours, evenings or weekends
• Possess reliable cell phone and internet access when working from a remote (non-Gateways) location
• (Partially) remote workers are responsible for furnishing and establishing a safe, ergonomic and hazard free home-based office.
• Possess reliable transportation, valid drivers’ license, and applicable vehicle insurance for business travel.
• Perform other work-related duties as assigned

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Occasional standing
• Frequent sitting, minimum of 5 hours per day
• Occasional walking, bending, and twisting of spine
• Light lifting and carrying, less than 30 lbs.
• Visual acuity-worker is required to have close visual acuity to perform job functions
• Click or tap here to enter text.

TRAINING AND DEVELOPMENT REQUIRED

To meet state regulations each Service Provider is required to participate in (8) eight hours of training and orientation resulting in a passing 80% grade on the content of the training prior to working with a client.

• Introduction to NH Human Services: Overview of Developmental Disabilities and Human Rights
• HIPAA
• Universal Precautions
• LEAN Techniques
• Cultural Competency/Multicultural Awareness
• Relias E-Learning

Essential job functions, Duties and Responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitations if requested.

All staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

Company Overview
Gateways Community Services is a dedicated non-profit organization committed to promoting growth and independence among individuals with disabilities, acquired brain disorders, autism, older adults, and veterans. We deliver innovative, high-quality, long-term services that empower individuals to lead meaningful lives across their lifespan.

Join us at Gateways Community Services where your dedication can truly transform lives! We offer a supportive environment focused on growth—both professionally and personally—and are committed to empowering our team members through ongoing training and development opportunities.

Pay: $22.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person