In-House Coordinator

Responsibilities

• Serve as the primary on-site liaison between client and internal operational teams.
• Receive, validate, and coordinate customer orders to ensure timely processing and execution.
• Coordinate and communicate client's operational requirements and priorities to relevant internal departments.
• Manage and communicate shipment or order exceptions, ensuring prompt resolution and customer updates.
• Facilitate timely and accurate transmission of operational information between Huawei, internal teams, and external stakeholders.
• Monitor order status and provide regular updates on progress, issues, and key milestones.
• Coordinate with Operations, Customs, Warehouse, and Transportation teams to ensure service commitments are met.
• Escalate critical issues or delays and support the implementation of corrective actions.
• Maintain accurate records of customer communications, orders, and operational activities.
• Build and maintain strong working relationships with customer representatives to support service excellence and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 1-2 years experience in customer service, logistics operations, freight forwarding, or supply chain coordination is preferred.
• Strong communication and stakeholder management skills.
• Excellent organizational and coordination abilities with strong attention to detail.
• Ability to work independently in a customer-facing, on-site environment.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced operational environment.