In Room Dining & Pool Operations Manager

OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. 

THE TEAM As part of the Food & Beverage division, you will lead the In-Room Dining and Seasonal Pool Front of House teams, reporting directly to the Assistant Director of Food & Beverage. You will work closely with Food & Beverage leaders, culinary teams, hotel operations, engineering, finance, and front office colleagues to deliver exceptional dining experiences and uphold the highest standards of luxury hospitality.

YOUR ROLE As In-Room Dining & Pool Operations Manager, you will oversee all aspects of In-Room Dining and seasonal Pool operations. You will be responsible for delivering exceptional guest experiences, leading and developing a high-performing team, maintaining operational excellence, and contributing to the financial success of the outlets. Through your leadership, you will ensure Rosewood brand standards, Forbes and LQA expectations, and service excellence are consistently achieved.

HOW YOU’LL MAKE THE PLACE

• Lead the day-to-day operations of In-Room Dining and seasonal Pool services, ensuring exceptional guest experiences at all times.
• Inspire, coach, and develop a team of food and beverage professionals while maintaining Rosewood, Forbes, and LQA service standards.
• Drive guest satisfaction by anticipating needs, resolving concerns promptly, and creating memorable dining experiences.
• Manage labor, scheduling, payroll, and departmental resources to support operational efficiency and business performance.
• Monitor financial results, review revenue performance, and contribute to strategies that maximize profitability and control costs.
• Recruit, onboard, train, and develop associates while fostering a positive, collaborative, and high-performing culture.
• Partner closely with cross-functional teams to ensure seamless operations, effective communication, and successful execution of service initiatives.
• Support outlet marketing, programming, seasonal offerings, and special projects that enhance the guest experience and business results.

COULD THIS BE YOU?

• You have experience leading food and beverage operations within a hotel, resort, luxury, or hospitality environment.
• You are passionate about delivering exceptional guest service and creating memorable experiences.
• You have strong leadership skills and can effectively motivate, coach, and develop high-performing teams.
• You are confident analyzing financial results, labor performance, and operational metrics to support business success.
• You can prioritize multiple responsibilities, remain organized under pressure, and adapt to changing business demands.
• You build strong relationships across departments and communicate effectively with guests, associates, and leadership teams.
• You possess a solid understanding of food and beverage service standards, operational procedures, and regulatory compliance requirements.
• You are proficient in maintaining high standards of cleanliness, safety, quality, and operational excellence.

OUR BENEFITS As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.