In-store Client Development Manager (Nanjing)

Position

Responsibilities:

International Trips

• Work with store team to plan ahead the targeted VICs on trips and major local commercial event invitation.

• Ensure high level of client experience before, during and after trip by coordinating with Regional CD Manager in all aspects in a trip.

• Host the client to selected trips.

Major Local Events

• Select and coordinate with hotel, car and concierge service to ensure high level of service quality.

• Have creative and relevant client experience and gifting selection to pamper all the out-of-town and local VICs.

• Provide strong and reliable support to store in entertaining the purchased VICs.

In-Store Animation and Events

• Work closely with store to understand the business needs and coordinate with Merch and Event team to meet business and image goal while ensure high level of client experience and brand image.

• Manage suitable vendors to deliver high level of event set-up and service to clients.

Regular Client Experience Action

• Work closely with store team, Regional CD Manager and local vendors to ensure Clients Year-end gifts, Moon cakes and Birthday gifts are well managed and used to engage right clients.

• Monitor and track the usage of Elite Fund and experience CRM fund in store to ensure all VICs enjoyed at the highest level of treatment.

VIC Tracking

• Regularly understand and track Top VIC’s movement and proposed engagement action.

Qualification:

• Bachelor (and above) degree and overseas background will be preferred.

• Minimum 6 years experience in luxury or retail service environment, especially in CRM.

• Good command of English and Mandarin, French is a plus.

• Service-orientation, detail-oriented and organized.

• Well-rounded in terms of culture, politics, art and literature.

• Good knowledge of luxury and retail business.

Responsibilities:

International Trips

• Work with store team to plan ahead the targeted VICs on trips and major local commercial event invitation.

• Ensure high level of client experience before, during and after trip by coordinating with Regional CD Manager in all aspects in a trip.

• Host the client to selected trips.

Major Local Events

• Select and coordinate with hotel, car and concierge service to ensure high level of service quality.

• Have creative and relevant client experience and gifting selection to pamper all the out-of-town and local VICs.

• Provide strong and reliable support to store in entertaining the purchased VICs.

In-Store Animation and Events

• Work closely with store to understand the business needs and coordinate with Merch and Event team to meet business and image goal while ensure high level of client experience and brand image.

• Manage suitable vendors to deliver high level of event set-up and service to clients.

Regular Client Experience Action

• Work closely with store team, Regional CD Manager and local vendors to ensure Clients Year-end gifts, Moon cakes and Birthday gifts are well managed and used to engage right clients.

• Monitor and track the usage of Elite Fund and experience CRM fund in store to ensure all VICs enjoyed at the highest level of treatment.

VIC Tracking

• Regularly understand and track Top VIC’s movement and proposed engagement action.

Qualification:

• Bachelor (and above) degree and overseas background will be preferred.

• Minimum 6 years experience in luxury or retail service environment, especially in CRM.

• Good command of English and Mandarin, French is a plus.

• Service-orientation, detail-oriented and organized.

• Well-rounded in terms of culture, politics, art and literature.

• Good knowledge of luxury and retail business.

LOUIS VUITTON MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.