Inbound and Retuns Supervisor

We are looking for a hardworking, detail-oriented, and responsible Inbound and Returns Supervisor within the Warehouse and Supply Chain Department at Konga Online Nigeria Limited, to oversee the receipt, inspection, documentation, and storage of incoming goods, as well as the processing of returned products within the Warehouse and Supply Chain Department. The successful candidate will ensure that all incoming and returned goods are accurately checked, recorded, and handled in accordance with company procedures and quality standards.

The Inbound and Returns Supervisor will also coordinate warehouse staff, monitor stock discrepancies, maintain accurate inventory records, and work with relevant departments to ensure efficient inbound and returns operations.

Key Responsibilities

• Supervise the receipt, unloading, and inspection of incoming goods from suppliers and other approved sources.
• Verify received goods against purchase orders, delivery notes, invoices, and other relevant documentation.
• Identify and report damaged, defective, missing, excess, or incorrect items.
• Ensure incoming goods are accurately counted, labelled, documented, and recorded in the warehouse management system.
• Coordinate the proper sorting and storage of received goods in designated warehouse locations.
• Supervise the inspection and processing of returned goods from customers and delivery partners.
• Verify returned items against return authorizations, sales records, and company policies.
• Classify returned goods according to their condition and ensure proper storage or transfer to the appropriate area.
• Coordinate with the Inventory, Sales, Customer Service, and Finance Departments to resolve inbound and returns-related issues.
• Ensure inventory records are updated accurately following goods receipt and returns processing.
• Maintain accurate records of goods received, returned items, damaged products, and stock discrepancies.
• Supervise and guide warehouse personnel involved in receiving and returns operations.
• Maintain a clean, organized, and safe working environment in the inbound and returns areas.
• Ensure compliance with company procedures, quality standards, and warehouse safety requirements.
• Perform other related duties as assigned by the Warehouse Manager or management.

Requirements

Educational Qualification

Bachelor's Degree (B.Sc., B.A., B.Tech., or equivalent) in Logistics and Supply Chain Management, Business Administration, Operations Management, Industrial Management, or a related discipline.

Professional Qualification

Training or certification in Warehouse Operations, Inventory Management, Logistics, or Supply Chain Management is an added advantage.

Experience

Minimum of 2 years' experience in warehouse operations, goods receiving, inventory control, returns management, or a similar role. Previous supervisory experience is an added advantage.

Age Requirement

20–35 years.

Functional / Technical Skills

• Good knowledge of warehouse receiving, inspection, inventory control, and returns management.
• Ability to verify goods against relevant documentation and identify discrepancies.
• Basic knowledge of inventory management systems and stock reconciliation.
• Good record-keeping, reporting, and computer skills.
• Strong organizational, supervisory, and problem-solving skills.
• Good attention to detail and accuracy.
• Ability to coordinate warehouse activities and meet operational deadlines.
• Good understanding of warehouse safety and goods-handling procedures.

Behavioural Competencies

• Good communication and interpersonal skills.
• Strong leadership and team supervision skills.
• Honest, responsible, and accountable.
• Proactive and willing to take initiative.
• Good problem-solving and decision-making skills.
• Ability to work effectively with other departments.
• Ability to follow and enforce company procedures.
• Willingness to learn and adapt to new processes.
• Punctual and reliable.

Pay: ₦80,000.00 - ₦90,000.00 per month

Work Location: In person