Inbound Call Center Agent

Inbound Call Center Agent

Be the Person Customers Reach When They Need Help

We’re looking for an Inbound Call Center Agent to handle incoming customer conversations from our Hoover office. You’ll be responsible for understanding why each customer is calling, gathering the relevant information, providing clear answers, and making sure each interaction ends with the appropriate next step.

This role is well suited to someone who listens carefully, communicates naturally, and can stay organized while handling different questions and requests throughout the day.

A typical week could involve:

Answering incoming customer calls and identifying the reason for each enquiry
Listening carefully and asking relevant questions to understand customer needs
Providing information about services, accounts, processes, or available options
Checking customer records and confirming information when required
Explaining next steps clearly and making sure customers understand what happens next
Recording call outcomes, notes, and relevant customer information
Arranging appointments, callbacks, or follow-up actions when appropriate
Handling routine concerns and identifying when additional assistance is required
Transferring calls to the appropriate team or department
Following up on requests that cannot be completed during the initial call
Identifying recurring customer questions and sharing useful information with the wider team
Following established procedures for call handling, documentation, and customer information

Monday to Friday

This is a full-time, on-site position in Hoover, AL, working within an office-based customer support environment. You’ll receive training on the company’s systems, services, call procedures, and customer communication standards.

Hours: 8:30am–5:00pm
Schedule: Monday–Friday
Employment: Full-time | Permanent
Location: Hoover, AL

Previous experience in call centers, customer service, reception, retail, hospitality, administration, sales, client support, or another customer-facing role is helpful.

We’re looking for someone who can communicate clearly, remain patient when dealing with difficult questions, listen carefully, and accurately capture information during and after conversations.

Comfort using computers, email, customer databases, CRM systems, or similar workplace software is helpful. Training will be provided on company systems, procedures, and the responsibilities of the position.

Applications

If you’re confident speaking with customers, enjoy helping people find clear answers, and can stay organized while handling a steady flow of incoming calls, submit your current resume to be considered for the Inbound Call Center Agent position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $20.25 - $24.76 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person