Inbound Call Center Agent

Inbound Call Center Agent

Our Charlotte office is looking for an Inbound Call Center Agent to handle customer calls and make sure each person receives clear, professional support.

You’ll handle a variety of inbound calls, learn how different situations are managed, and become a reliable point of contact for customers throughout the day. If you’re confident communicating with people and enjoy a role where every conversation can be different, this could be a great fit.

We’re looking for someone who listens carefully, communicates clearly, and can keep conversations moving without making customers feel rushed.

A typical day could involve:

Answering incoming customer calls
Understanding the reason for each call and identifying what the customer needs
Providing information about products, services, accounts, or processes
Checking customer details and updating records accurately
Resolving straightforward questions during the initial call
Following up on outstanding customer requests
Explaining next steps clearly and professionally
Escalating more complex enquiries to the appropriate department
Recording call details and relevant information in internal systems
Managing multiple conversations while maintaining a consistent level of service

Monday to Friday

The position is full-time and office-based in Charlotte. You’ll work alongside a team of Inbound Call Center Agents with access to the systems, information, and procedures needed to handle customer enquiries effectively.

Hours: 9:00am–5:30pm
Schedule: Monday–Friday
Employment: Full-time, permanent
Location: Charlotte, NC

You’ll Need More Than a Good Phone Voice

Previous call center experience is helpful, but we also consider people who have developed strong communication skills in other customer-facing environments.

Experience in customer service, retail, hospitality, reception, administration, sales, or other phone-based roles can provide useful transferable skills.

You’ll need to be comfortable speaking with different types of customers, listening carefully, using basic computer systems, and staying professional when conversations become challenging.

Training is provided on the internal systems, procedures, and services you’ll be supporting.

Applications

If you’re looking for a full-time Inbound Call Center Agent job in Charlotte, NC and want a role where communication and customer service are at the center of your day, submit your current resume for consideration.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $19.68 - $24.52 per hour

Benefits:

• 401(k)
• On-the-job training
• Parental leave

Work Location: In person