Inbound Call Center Agent

Inbound Call Center Agent

Full-time | Monday–Friday | 9:00am–5:30pm | On-site

Every Call Starts With a Property Question.

Our office supports customers with enquiries related to residential property, real estate services, and property-related requests. We’re looking for an Inbound Call Center Agent to answer incoming calls, understand what callers need, and make sure their enquiries are handled accurately and professionally.

Some callers may be looking for information about a property, asking about an existing enquiry, checking the status of a request, or seeking help with the next steps in a process. You’ll gather the relevant details, provide information using established procedures, and connect callers with the appropriate team when further assistance is needed.

We’re looking for someone who listens carefully, communicates clearly, and can keep conversations organized while managing a steady flow of inbound calls.

A typical week could involve:

• Answering incoming calls from people enquiring about residential properties and real estate services
• Asking questions to understand the reason for each call
• Providing general information about properties, services, and enquiry procedures using approved resources
• Taking messages and recording details for property-related enquiries
• Directing callers to the appropriate property, sales, leasing, or administrative team
• Following up on existing enquiries and outstanding requests
• Updating customer records and documenting call outcomes
• Checking internal systems for relevant information before responding
• Helping callers understand the next steps in an enquiry or service process
• Escalating complex questions or complaints to the appropriate team member
• Maintaining accurate notes and handling personal information confidentially
• Following established call-handling procedures and customer service standards

Monday to Friday

The position is full-time and office-based. You’ll work alongside a team handling inbound calls and property-related enquiries, with training on the relevant systems, procedures, and services.

Hours: 9:00am–5:30pm
Schedule: Monday–Friday
Employment: Full-time, permanent
Work setting: On-site

Previous call center or property experience is useful, but it isn’t the only background we consider.

People coming from customer service, reception, administration, retail, hospitality, sales, property management support, or other phone-based roles can bring relevant transferable skills.

You’ll need clear verbal communication, good listening skills, basic computer confidence, and attention to detail. You should be comfortable speaking with different callers, recording information accurately, and staying professional when handling questions or concerns.

Training is provided on the relevant property enquiries, internal systems, and call-handling procedures. This is a customer support role; real estate licensing or property transaction experience should only be required if the actual duties involve regulated activities.

Applications

If you’re looking for a full-time Inbound Call Center Agent position supporting real estate enquiries, submit your current resume for consideration. Experience handling inbound calls, managing customer requests, or supporting property-related services is welcome.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person