Inbound Call Center Representative

Inbound Call Center Representative

A good call center experience is about more than answering the phone. It’s about knowing what questions to ask, finding the right information, and making sure the customer doesn’t have to repeat themselves.

We’re looking for an Inbound Call Center Representative to join our San Diego office and take ownership of incoming customer enquiries from the first conversation through to the appropriate resolution or follow-up.

A typical week could involve:

• Answering incoming calls and identifying the purpose of each enquiry
• Listening carefully to understand customer circumstances and requirements
• Accessing internal information to answer routine questions
• Explaining company processes, services, and available options
• Checking customer details and making appropriate updates
• Recording important information from each conversation
• Arranging callbacks or follow-up where an enquiry needs further attention
• Connecting customers with another team when specialist assistance is required
• Monitoring requests that remain open after the initial conversation
• Responding appropriately when customers have concerns or need clarification
• Passing recurring questions or useful customer feedback to the relevant team
• Following established procedures for call handling and information security
• Maintaining accurate records throughout the customer support process

Monday to Friday

Hours: 8:30am–5:00pm
Schedule: Monday–Friday
Employment: Full-time | Permanent
Location: San Diego, CA

Previous experience in customer service, reception, retail, hospitality, sales, administration, client support, or another communication-focused role is helpful.

We’re looking for someone who can communicate naturally over the phone, absorb information quickly, and remain organized while handling different customer situations.

You should be comfortable using computers, entering information accurately, and following established processes. Patience, reliability, and a professional approach to customer conversations are important.

Training will be provided on company systems, services, and call-handling procedures.

Applications

If you’re confident speaking with people, enjoy helping customers work through questions, and want to build experience in a professional office environment, submit your current resume to be considered for the Inbound Call Center Representative position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $21.82 - $25.89 per hour

Benefits:

• 401(k)
• On-the-job training
• Parental leave

Work Location: In person