Inbound Customer Care Agent

Job Summary

As Customer Assistance Representative, you will help create a positive customer experience by responding to inquiries, resolving issues, and guiding customers through available solutions.

Key Responsibilities

• Meet established service-level, quality, productivity, and customer satisfaction standards.
• Investigate customer concerns and gather relevant information to determine appropriate action.
• Maintain accurate and complete customer records after each interaction.
• Listen carefully to customers and identify the appropriate solution for their concerns.
• Assist customers with questions about products, services, accounts, or transactions.

Qualifications

• At least High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• BPO, Customer service or Call Center experience is a plus, but not required.

Work Setup and Location:

• ONSITE - Makati, Mandaluyong Shaw, Ortigas

Shift Available:

• Nighshift, Graveyard, Midshift, Shifting Schedule

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Send your updated resume today and let’s get your application started!

Qualified candidates will be contacted via email. Once you send your application, please check your inbox (and Spam/Junk folder just in case). Hope to see you soon!

Pay: Php19,000.00 - Php30,000.00 per month

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected monthly salary?

Education:

• Elementary/ Primary school (Required)

Experience:

• BPO: 1 year (Required)

Work Location: In person