Inbound Customer Care Representative

Inbound Customer Care Representative

Remote | Philippines | Night Shift (U.S. Daytime Hours) | Part-Time with Path to Full-Time

Rate: ₱187.57 per hour ($3 USD)
Start: As soon as possible

Who We Are

Ninja Customer Care (NCC) provides phone support for U.S. subscription and online brands in the health and wellness space. We're hiring friendly, reliable agents to join our remote team. Visit us at https://ninjacustomercare.com/

The Job

You'll take incoming calls from U.S. customers and help them solve problems, including:

• Checking order status, shipping, and billing
• Managing subscriptions and account updates
• Handling approved refunds, replacements, and cancellations
• Explaining products and company policies
• Turning frustrated customers into happy ones and helping them stay with the brand

This role is 100% inbound. There's no cold calling.

VIDEO RECORDING REQUIRED

Your Indeed application must include a LINK to your video. Applications without a working link will not be reviewed. (See "How to Apply" below.)

2 WEEKS OF TRAINING REQUIRED

Don't worry, we'll teach you everything you need to know!

• Week 1: Training – Monday–Friday, 9:00 AM – 4:00 PM Pacific Time
• Week 2: Nesting – schedule discussed during your interview

Training and nesting are paid after you finish both weeks and move on to live calls. Please apply only if you can attend every day and commit to all 2 weeks.

Growing With Us

After training, you'll join our part-time call team. Your weekly hours depend on your performance, quality scores, attendance, and call volume. Strong agents earn more hours, KPI bonuses, and may be offered a full-time role.

You're a Great Fit If You Have

• At least 1 year of call center or BPO experience
• Experience dealing with upset or difficult customers
• Clear, calm, and professional English communication
• A positive attitude toward coaching and feedback
• Availability for part-time/on-call shifts and the full 2-week training

Bonus points for: experience with U.S. customers, subscriptions, retention, e-commerce, or CRM tools

Your Home Office Needs

• Computer with Intel i5 (or similar) and at least 8GB RAM
• Fast, stable internet
• USB headset with noise canceling
• Quiet place to work
• Backup internet or power (preferred)

Perks

• Work from home
• Paid training and nesting (after completing both weeks)
• Ongoing coaching and development
• KPI bonuses and pay raises based on performance
• Opportunity to move into a full-time position

How to Apply

We can only review applications that include a working video link. Please follow these steps carefully.

1. Record a short video with two parts:

• Introduction: Tell us about your work history, your call center experience, a time you helped a difficult customer, and why you want to join NCC.
• Script reading: Read the following as if you're on a real call:

"Hi, thank you for calling. This is [Your Name]. I'm sorry to hear that you're having an issue with your order. I'd be happy to look into this for you. Let me first review your account so I can understand exactly what happened, and then we'll go over the options available to get this resolved."

Record both parts in one video, in a quiet, well-lit area with your face visible.

2. Share your video link. Upload to Google Drive, YouTube (Unlisted), or Loom, and set access to "Anyone with the link." Open the link in an incognito window to make sure it works.

3. Submit your application on Indeed. Paste your video link in the application, attach your resume, and answer every question.

Thank you for your interest. We look forward to meeting you!

The NCC Hiring Team

Pay: From Php187.50 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Flexible schedule
• Paid training
• Work from home

Application Question(s):

• Paste your video recording link (Google Drive, YouTube Unlisted, or Loom). Make sure it's set to 'Anyone with the link.'

Work Location: Remote