Inbound Customer Service Representative

About SureSafe Personal Alarms

SureSafe Personal Alarms is a leading provider of personal emergency alarms in Australia, dedicated to helping seniors and people with medical conditions live independently and safely. Our mission is to provide high-quality, easy-to-use personal alarm systems that offer peace of mind to our customers and their families.

Job Summary

We are seeking a motivated and empathetic Customer Service Representative to join our team. The ideal candidate will provide excellent customer support, process products for dispatch, assist customers with product inquiries and ensure a smooth and positive customer experience.

Key Responsibilities

Process orders, program devices and pack products for dispatch.

Answer inbound calls, emails, and chat inquiries from customers regarding SureSafe personal alarms.

Enter customer details on a daily basis to our CRM.

Provide product information, pricing, and guidance on selecting the best alarm for customers' needs.

Troubleshoot basic technical issues and guide customers through setup and usage.

Maintain accurate customer records and update CRM/shipping portals.

Skills & Qualifications

Previous experience in customer service, preferably in a healthcare or technology-related industry.

Strong verbal and written communication skills.

Ability to handle inquiries with patience, empathy, and professionalism.

Good problem-solving skills and attention to detail.

Proficiency in using CRM systems, email, and live chat platforms.

Ability to multitask and work in a fast-paced environment.

Passion for helping others and making a positive impact.

What We Offer

Competitive salary and benefits.

Supportive and friendly team environment.

Opportunities for career growth and development.

Meaningful work that makes a real difference in people’s lives.

If you are a customer-focused professional who enjoys helping people and wants to be part of a growing company that values its employees, we’d love to hear from you!

How to Apply:
Please submit your resume and a cover letter detailing your experience and why you are the perfect fit for this role.