Inbound Customer Support Executive

Inbound Customer Support Executive

Company: Visit Health

Job Location: Bengaluru, Karnataka

Role: Inbound Customer Support Executive

Experience: 1–2 Years

Education: Any Graduate

Job Type: Full-Time

Job Summary:

Visit Health is looking for Customer Support Executives with experience in inbound calling and customer handling. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to coordinate with internal teams to resolve customer queries effectively.

Key Responsibilities:

• Handle inbound customer calls and resolve customer queries professionally.
• Provide accurate information and ensure a smooth customer experience.
• Coordinate with internal teams to resolve customer concerns.
• Maintain accurate records of customer interactions and pending queries.
• Follow up on unresolved customer concerns.
• Adhere to defined customer service processes and quality standards.

Required Skills & Qualifications:

• 1–2 years of experience in Inbound Calling, Customer Support, Voice Process, or Customer Service.
• Excellent communication and customer-handling skills.
• Strong listening, interpersonal, and problem-solving skills.
• Good coordination and follow-up skills.
• Comfortable working in assigned shifts.

Language Requirements:

2 Positions: Malayalam + Hindi + English

2 Positions: Tamil + Hindi + English

Candidates should be proficient in the required regional language along with Hindi and English.

Preferred Candidate Profile:

• Customer-focused and professional approach.
• Excellent verbal communication and active listening skills.
• Comfortable handling customer queries over the phone.
• Ability to work independently and coordinate with internal teams.
• Flexible to work in assigned shifts.