Inbound Operation

• Manage regular travel company daily operations
• Arrange tour transportation, accommodation
• Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support
• Responsible for handling in bound calls in a professional and efficient manner
• Interacts with local travel agents and oversea travel agents.
• Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
• Communicate with staff for special needs for scheduled activities
• Provide general secretarial support in overall office operations, assignments, and projects
• Post information, file documents and maintain paper and computer records management/file systems
• Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials
• Coordinate reservations, contracts, and record keeping for tours and facility reservations
• Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
• Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers
• Ensure travel documents are processed accurately

Requirements

• Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic
• Experience in the Travel Industry is an added advantage
• Preferably minimally 1 year of working experience in Outbound Operations
• Meticulous administrative and operational skills
• Computer literate with knowledge of Microsoft Word, Excel, Galileo/Airline systems are preferable
• Able to work independently
• A proactive team player who can work in a fast-paced environment

Travel Star is a member of the prestigious National Association of Travel Agents Singapore (NATAS) [and is accredited with CaseTrust-NATAS Mark, signifying a company that is recognized for engaging in fair and ethical business practices.

At Travel Star, we are fully committed to making our customers' holidays a wonderful and unforgettable experience, in line with our mission of providing quality and delightful tour packages to all our customers.

Since 2005, Travel Star has been growing from strength to strength, offering a comprehensive product line up for both the international leisure traveller as well as for group MICE (Meetings, Incentive tours, Conferences and Events) business.