Inbound Operations Advisor (Interim)

About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

POSITION OVERVIEW:

At Kendra Scott, our Distribution Center is essential to our operations, and we're seeking a detail-oriented individual for a dynamic role as a Reverse Logistics Advisor. Reporting to the Inbound Operations Associate Manager, you will be responsible for processing ecommerce returns and exchanges.

Key Accountabilities:

• Organize and label incoming returns following established guidelines.
• Collaborate with the Receiving and Reverse Logistics team to open and sort incoming returns.
• Process refunds and charges based on customer requests and return policies.
• Deliver exceptional customer service by ensuring timely processing of credits in line with departmental standards.
• Meet transactional completion deadlines in accordance with company accounting guidelines.
• Track and report quantifiable product feedback from web returns to Customer Service and Receiving and Reverse Logistics leadership.
• Work with Inventory Control to ensure accurate handling and management of inventory.
• Communicate workload status and balance effectively with leadership.

Knowledge, Skills, and Abilities:

• Ability to collaborate and influence diverse internal and external stakeholders.
• Strong problem-solving skills with a focus on recommending process improvements and providing potential solutions.
• Team-oriented mindset to achieve shared goals.
• Proficiency in relevant computer systems (SAP, Microsoft Excel, Outlook).
• Database management experience is preferred.
• Accurate processing of transactional data.
• Excellent written, verbal, and professional communication skills.

Qualifications:

• Bachelor’s degree or equivalent work experience.
• Proven ability to deliver consistent results and execute effectively.
• Strong organizational and time-management skills.
• Excellent communication skills with a proactive, problem-solving attitude.
• Growth mindset with a desire to learn, adapt, and embrace new ideas.
• Commitment to our core values of Family, Fashion, and Philanthropy.

We are an equal opportunity employer and value diversity at our company.