Inbound Phone Agent

Description:

We are currently seeking a professional and reliable Inbound Phone Agent to join our team at Branson.com. As an Inbound Phone Agent, you will provide exceptional customer service to Branson Tourism Center clients by answering calls, assisting with reservations, creating itineraries and providing information on Branson hotels, shows, attractions, dining and local directions. This position supports customer needs, promotes tour-related savings opportunities and ensures a positive guest experience through professional communication and adherence to company policies and procedures.

Essential Duties:

• Communicate with coworkers, management, clients, vendors and others in a courteous and professional manner.
• Answer phone, make changes and cancel orders as necessary.
• Create itineraries
• Relay information regarding Branson Hotels, Shows, Attractions and Dining.
• Provide directions.
• Assist front counter with customer checkins.
• Assist with savings associated with touring.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Follow all safety rules and use appropriate safety equipment.
• Maintain a clean and organized work area.
• Other job duties as assigned.
• Participate in training and professional development activities.
• Review performance and compensation with management.

Requirements:

• High School diploma or equivalent experience
• 12 years experience working in a customer service, hospitality or sales role preferred.
• Ability to work with the public in applying excellent customer service skills and phone etiquette.
• Excellent verbal and written communication skills.
• Strong problemsolving and decisionmaking abilities.
• Proficient in using computer systems and software.
• Attention to detail and ability to multitask.
• Flexible schedule, including evenings, weekends and holidays.

Benefits:

• Comprehensive insurance (medical, dental, vision & more)
• 401(k)
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Life Insurance (basic, voluntary AD&D)
• Company Perks and Discounts.
• Paid Time Off
• Financial Education and Resources