Inbound Sales Development Representative

About Peak Visibility

Peak Visibility is a UK-based digital growth agency helping businesses get found - in Google and, increasingly, in AI search. Our flagship products, PeakRank™ (SEO video audits) and PeakMention™ (Generative Engine Optimisation audits), generate a steady stream of inbound enquiries from business owners and marketing leads who already want help. Your job is to make sure none of that demand slips through the cracks.

The Role

You're the first human touchpoint for every inbound lead. When someone books a call, fills in a form, replies to an email or messages us on social, you respond fast, qualify them properly, and book the good-fit ones onto a closer's calendar. You are not cold calling - every conversation starts with someone who came to us.

Speed and consistency win this role. Inbound leads go cold in hours, not days, and a well-qualified, well-briefed handover is the difference between a closer converting at 20% and 40%.

What You'll Do

• Respond to every inbound lead (forms, chat, email, socials, booked calls) within agreed SLA - typically under 5 minutes during working hours.
• Run short qualification calls and message exchanges to establish fit: budget, authority, need, timeline, and whether we can actually help.
• Book qualified prospects directly into closers' calendars, matched to the right product (PeakRank or PeakMention).
• Write a clear handover brief for every booked call: who they are, what they want, what they've been told, objections raised, and why they're a fit.
• Chase no-shows and reschedule; nurture not-yet-ready leads with follow-up sequences until they're sales-ready.
• Keep the CRM clean and current - every lead has a status, an owner, and a next action.
• Disqualify politely and quickly where there's no fit, and log the reason.
• Feed patterns back to marketing and the closer team: lead quality, common objections, messaging that lands.

What Good Looks Like (KPIs)

• Speed to lead: first response inside 5 minutes (working hours)
• Contact-to-qualified conversation rate
• Qualified calls booked per week
• Show-up rate on booked calls (target 70%+ through confirmation and reminder flows)
• Handover quality - closers rarely walk into a call blind
• CRM hygiene - zero leads without a next action

What We're Looking For

• 1-3 years in a setter / SDR / inside sales / telesales role (agency, SaaS or high-ticket service experience a plus)
• Excellent spoken and written English - you'll be talking to UK business owners daily
• Comfortable on the phone and on video; warm, direct, unfazed by objections
• Organised and process-driven: you follow up when you said you would, every time
• Familiar with a CRM (HubSpot ideal) and calendar/booking tools
• Reliable remote setup: fibre connection, quiet workspace, backup power for load-shedding
• Available to work UK business hours (SA is only 1–2 hours ahead, so this is a normal working day)

Nice to have:

understanding of SEO / digital marketing, experience selling audits or consultancy, experience with UK or US markets.

Compensation

• Base salary:

  R18,000 – R25,000 per month, depending on experience

• Commission:

  R150 per qualified call that shows plus

  2% of first invoice

• Realistic OTE:

  R45,000+ per month

• Paid annual leave

Hiring Process

1. Application
2. Pre-recorded Video Interview
3. Roleplay: handle a mock inbound lead — respond, qualify, and book it
4. Final interview with the team
5. Offer