Inbound Sales Development Representative

Who you are

• Bachelor’s degree preferred or equivalent work experience
• 1+ years of experience in payroll, HR, sales, or customer-facing roles
• Strong verbal and written communication skills with a consultative approach
• Excellent time management and organizational skills
• Ability to adapt to a fast-paced, team-oriented environment
• Tech-savvy with proficiency in CRM tools, MS Office, and sales engagement platforms
• A growth mindset with the ability to receive and implement feedback

What the job involves

• Inbound Sales Development Representatives (ISDRs) are a crucial part of Paylocity’s sales organization, responsible for managing and qualifying inbound leads. As the first point of contact, you will engage with prospects who have expressed interest in our payroll and HR solutions, helping them understand how Paylocity can support their business
• The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Engage & Qualify Inbound Leads
• Respond to inbound inquiries via phone, email, website forms, and live chat with speed and professionalism to maximize conversion rates
• Use a consultative sales approach to understand business needs and align them with Paylocity’s solutions
• Overcome objections and effectively communicate Paylocity’s value proposition
• Optimize Lead Flow & Sales Handoff
• Qualify and route inbound leads to the appropriate sales teams, ensuring seamless transitions
• Set up sales meetings by positioning our solutions as a fit for the prospect’s needs
• Maintain a high standard for lead response time, ensuring timely engagement with all prospects
• Enhance the Client Experience
• Build rapport with prospects, creating a positive first impression of Paylocity
• Provide real-time responses to inquiries via website chat to maximize engagement
• Support existing clients looking to expand services by directing them to the right teams
• Leverage Technology & Sales Tools
• Maintain accurate records in CRM systems (SalesLoft, Salesforce etc.) to track interactions and follow-ups
• Analyze trends from inbound inquiries and provide feedback on campaigns, messaging effectiveness, and market dynamics to help optimize sales strategies
• Stay informed on Paylocity’s services, sales tools, and industry trends to provide knowledgeable responses
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Benefits

• Paid Parental Leave
• Adoption Assistance
• Miltstork program for moms who travel on business to ship breastmilk and get fully reimbursed
• Health and wellness programs ranging from Lyra to Garner to Hinge Health
• Health insurance
• Discounted Employee Stock Purchasing program
• Tuition Reimbursement
• SoFi program to consolidate and refinance federal and private student loans
• Volunteer In Action program for paid time off to volunteer
• Onsite workout facilities
• Healthy snack options like fresh fruit, hummus, and trail mixes onsite only
• Sparkling and flat flavored water, gourmet coffee drinks, hot chocolate onsite only