Inbound Sales Executive

About Neo Tokyo
Neo Tokyo is a tech infrastructure company based in Kochi. We design and build custom PCs, workstations, servers, NAS and networking solutions, and provide AMC and professional services. Our customers include individuals, professionals, businesses and enterprises. We help them scale their computing without disruption.

About the role
You will handle inbound enquiries and convert them into paid orders. Enquiries come from:

• Meta (Facebook and Instagram ads, lead forms and DMs)
• Google
• Our website
• WhatsApp
• BNI referrals
• Walk-ins
• Our other online channels

You own each customer from first contact until their system is delivered, and you keep them informed at every step. This is an inbound role with no cold calling.

Key responsibilities

Lead handling and conversion

• Respond to every assigned enquiry within the response time set for each channel. Meta lead forms, WhatsApp, website and IndiaMART leads need a reply within 5 minutes.
• Understand each customer's requirement: use case, software, budget, timeline, decision-maker and billing type
• Work with our Solution Engineer to get the right configuration and quote, then present it to the customer
• Follow up on a fixed schedule, handle objections and close deals within approved pricing limits
• Collect the advance payment at closure, through official company payment channels only

Order follow-through to handover

• Raise confirmed orders in the company ERP with complete specifications, payment details, and the promised delivery date
• Track each order through procurement, build and quality checks in the ERP
• Update the customer at every milestone, at least once every 3 working days
• Coordinate the balance payment and the handover date
• Attend or support the handover, and ask the customer for a review and a referral

Target achievement

• Achieve monthly revenue and conversion targets, broken down into weekly and daily run-rates
• A deal counts towards your target only once Accounts confirms the advance payment
• Track your target against actual results every day, and fix gaps before the weekly review
• Take part in weekly pipeline reviews and the monthly performance review with the Revenue & Growth Lead

ERP discipline

• Manage every lead, quote, order and handover in the company ERP, which is the single system for the full sales cycle
• Log every call, WhatsApp chat, visit, and quote in the ERP on the same day
• Keep a clear next action and due date on every open deal
• Follow the pipeline stages strictly, and record a reason for every lost deal
• ERP records are audited weekly, and their accuracy is part of your performance review
• Submit daily, weekly and monthly sales reports from the ERP on time

Pay: ₹22,500.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Ability to commute/relocate:

• Vennala, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you familiar with computer parts, networking, games?

Education:

• Bachelor's (Preferred)

Experience:

• sales: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person