Inbound Sales Manager

POSITION SUMMARY:

• The Sales Manager (Inbound Sales) is responsible for leading the company's inbound sales operations by managing incoming customer inquiries, maximizing conversion rates, and ensuring exceptional customer service.
• The role oversees the Inbound Sales Team, develops sales strategies, monitors team performance, and ensures that every inquiry is handled efficiently to achieve revenue and customer satisfaction targets.
• The Sales Manager also identifies opportunities to improve sales processes, customer experience, and overall team productivity.

DUTIES AND RESPONSIBILITIES:

I. Inbound Sales Operations

• Oversee the daily operations of the Inbound Sales team to ensure prompt, professional, and efficient handling of customer inquiries.
• Monitor incoming calls, messages, emails, and other communication channels to maximize lead conversion and customer satisfaction.
• Develop Strategies to improve inquiry handling, response time, and sales conversion rates.

II. Sales Performance and Team Leadership

• Lead, Coach, and Motivate the Inbound Sales Team to achieve sales targets, and service standards.
• Monitor individual and team performance using key performance indicators (KPIs) such as response time, conversion rate, sales volume, and customer satisfaction.
• Conduct regular coaching sessions, performance reviews and sales training to improve team effectiveness.

III. Customer Experience and Sales Growth 

• Handle escalated customer concerns and ensure timely resolution of service issues.
• Identify opportunities to upsell or cross-sell additional services where appropriate
• Coordinate with the Operations Team to ensure smooth service delivery and customer satisfaction.

QUALIFICATIONS:

• Graduate of any Bachelor’s Degree in Business Administration, Marketing, Management, Communications, or any related field
• At least 5 years of experience in sales, customer service, call center, or inbound sales operations, with a minimum of 2 years in a supervisory or managerial role.
• Proven experience leading an inbound sales, customer service, or contact center team.
• Demonstrated track record of achieving sales target and improving conversion rates.
• Experience in the towing, automotive, transportation, logistics, roadside assistance, or service industry is an advantage.
• Proficient in CRM systems, call management platforms, Microsoft Office, and Google Workspace
• Willing to work flexible schedules, including weekends or holidays, when business operations require.
• Strong organizational, planning, and problem-solving skills.
• Proven ability to coach teams to improve conversion rates and sales performance.
• Strong analytical skills with the ability to interpret sales metrics and call performance data.
• Excellent communication, negotiation, and conflict-resolution skills.
• With call center exp