Inbound Sales Representative

About the role

As an Inbound Sales Specialist, you will be responsible for converting warm customer enquiries into confirmed removals and storage bookings. This is not a cold-calling role. Every customer you speak with has already made an enquiry through the company's website, Google, referral partners or other lead-generation platforms. Your role will be to understand each customer's moving requirements, recommend the right solution, prepare quotations, follow up leads, handle objections and confidently close sales. You will work closely with the Australian Sales and Operations teams and play an important role in delivering an excellent customer experience from initial enquiry through to confirmed booking.

Key responsibilities

• Respond promptly and professionally to inbound phone enquiries and online leads.
• Build strong rapport with customers and create a positive sales experience.
• Ask effective qualifying questions to understand customer requirements.
• Recommend appropriate removal and storage solutions.
• Prepare accurate quotations and explain pricing clearly.
• Follow up outstanding quotes and qualified leads consistently.
• Handle customer questions and objections confidently and professionally.
• Convert qualified enquiries into confirmed bookings.
• Maintain accurate customer information, notes and activity in the CRM.
• Schedule and complete follow-up calls to ensure no qualified lead is missed.

About you

• Minimum 2 years' experience in inbound, phone-based or consultative sales.
• Proven ability to convert enquiries into sales or bookings.
• Confident speaking with customers over the phone.
• Strong objection-handling and closing skills.
• Excellent spoken and written English.
• Strong communication, listening and relationship-building skills.
• Experience using CRM systems.
• Strong attention to detail and accurate data entry.
• Highly organised and able to manage multiple leads and follow-ups.
• Comfortable working independently in a remote environment.

About us

Our client is an established, family-owned removals and storage company based in Melbourne, Australia. With over 15 years of experience, the business has built a strong reputation for professionalism, reliability and outstanding customer service. The company is accredited by the Australian Furniture Removers Association (AFRA) and is committed to providing customers with a premium moving experience.