Inbound Sales Representative

Summary Disaster Care Capital is a West London-based fire and flood restoration company helping homeowners and businesses when the unexpected happens. We receive inbound enquiries every day and need a sharp, empathetic sales professional to respond quickly, understand the situation, and make sure no genuine opportunity goes cold. This starts as a part-time role, we have a probation period of 1 month, after one month we offer 2% commission in addition to the salary.

What you'll be doing:

1- Respond to inbound leads promptly through phone, CRM and follow-up messages

2- Speak with homeowners and property contacts with confidence, empathy and professionalism

3- Qualify each enquiry by gathering accurate information about the damage, property, urgency, insurance situation and next steps

4- Keep leads moving with timely follow-up until they are booked, disqualified or closed Maintain clear, complete CRM notes so the operations team has everything they need

5- Own assigned leads from initial response through qualification, follow-up and clear closure

6- Maintain accurate and complete GoHighLevel records for every customer interaction, including Result / Issue / Next Step / Follow-Up, correct pipeline stage, lead status and next-action date.

7- Follow DCC's approved Sales Playbook, pricing/estimate guidance, communication templates and CRM standards consistently.

8- Help improve our lead-response process as we grow

Requirements You'll be a strong fit if you have:

2+ years' experience in inbound sales, lead qualification, BDR, customer service sales or a similar phone-based role

Excellent spoken English C1+, with a clear and natural communication style suitable for speaking with UK customers

The ability to build trust quickly, ask the right questions and stay calm when people are stressed

Strong follow-up discipline — you do not let leads disappear

Experience using a CRM; GoHighLevel experience is a bonus

Availability for agreed UK working hours, including scheduled weekend coverage, is required during UK business hours.

UK market or UK customer-service experience is preferred, but not essential

What we're looking for:

Your job is to respond faster and better than anyone else.

We want someone organised, commercially minded and genuinely reliable—someone who can own the lead journey from first call to clear outcome.