Inbound Sales Representative

RILA OVERVIEW

Rila is a physician-supervised wellness program that connects patients with

licensed healthcare providers for personalized care. Our clinical team evaluates each

patient individually and determines a tailored protocol based on their health profile and goals. We partner with PCAB-accredited compounding pharmacies to deliver physician-

prescribed formulations. We are not a pharmacy, supplement brand, or direct-to-consumer product — we are a clinician-directed wellness program.

ABOUT THE ROLE

We are looking to bring on an inbound sales representative who will focus on net-new patient acquisition from warm leads over the phone, email, and texting.

CORE RESPONSIBILITIES

• New lead conversion: Proactively call and convert new inbound leads over the phone and through texting
• Abandoned cart lead conversion: Proactively call and convert new abandoned check-out patients over the phone and through texting
• New customer upsells: Proactively call and upsell new patients on longer-term plans depending on their desired outcomes
• Revive churned customers: Proactively prospect into churned customers to revive through phone outreach and texting

EXPECTATIONS FOR THE ROLE

• Speed to lead: respond to all net-new leads within the 5-minute response time target
• Daily readout report: Complete an end-of-day log of your activities based on our KPIs
• Must be able to work US, MT hours.
• Flexibility to contact and follow up with leads outside of normal working hours, if needed to hit KPIs

QUALIFICATIONS

• 3+ years of over-the-phone inbound lead conversion sales experience
• Located in the United States
• Excellent written and verbal communication skills
• Excellent project management & time management skills
• You have a high degree of resilience, enabling you to bounce back from setbacks
• You possess a player mindset; you strive to grow and develop and never back down from a challenge
• Your work ethic is unmatched- anything you don't know you'll make up with hard work
• You're extremely coachable and willing to receive and implement feedback

Preferred qualifications: Prior experience in telehealth over-the-phone sales

COMPENSATION

• OTE for the role is $45,000 - $70,000 depending on performance

HOW TO APPLY

The only way to apply to this role is by submitting an application through https://www.joinrila.com/lp/sdr-application

Do not email or apply through Indeed.

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• Work from home

Work Location: Remote