Inbound Sales Representative New Assoc

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative New Assoc

**Qualifications:**Any Graduation

**Years of Experience:**0 to 1 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?- Written and verbal communication

• Adaptable and flexible

• Ability to perform under pressure

• Ability to work well in a team

• Agility for quick learning

  Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your primary interaction is within your own team and your direct supervisor

• In this role you will be given detailed instructions on all tasks

• The decisions that you make impact your own work and are closely supervised

• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

• Please note that this role may require you to work in rotational shifts

  Qualifications

  Any Graduation