Inbound Team Dispatcher

We are seeking an experienced Inbound Team Dispatcher to join a U.S.-based vehicle transport company. This is a remote, phone-forward control-tower role: you will own inbound loads from assignment through final delivery, keep every shipment accurately set up and tracked, and catch problems before the customer does.

The ideal candidate has 5+ years of U.S. transport dispatch experience, ideally in vehicle or auto transport, and is comfortable running a live board on their own.

Responsibilities:

• Set up and assign inbound vehicle loads in the TMS with accurate pickup and delivery details, customer requirements, and carrier/driver information.
• Post, source and confirm carriers on Central Dispatch, and verify carrier and driver contact details before each load moves.
• Track shipments continuously through Turvo, Super Dispatch, Central Dispatch or direct contact with drivers and carriers.
• Confirm driver location and ETA before every pickup and delivery.
• Catch exceptions early (late pickups, missed check calls, ETA slips, detention risk) and escalate within 15 minutes with a recommended next step.
• Support rate changes and route adjustments, keeping every change documented.
• Maintain clear, professional phone, text and email communication with carriers, drivers and customers, and log every interaction in the TMS.
• Support tow and roadside requests in Zendesk, keeping tickets and load records aligned and closing out every ticket you touch.
• Send end-of-shift reports on pending issues and load updates, and hand over in-transit shipments cleanly to the next shift.
• Monitor on-time pickup and delivery performance, report late pickups with supporting documentation, and follow dispatch procedures consistently.

Qualifications:

• 5+ years of U.S. dispatch, freight coordination, load planning or transportation customer service experience (required).
• Experience managing shipments end to end: pickup, in-transit exceptions, delivery and documentation.
• Hands-on experience with a Transportation Management System (TMS).
• Experience with Zendesk or a similar ticketing system.
• Comfortable in a phone-heavy role, working independently with U.S. carriers, drivers and customers.
• Excellent spoken and written English.
• Strong documentation habits: clear notes that another dispatcher can act on.
• Sound judgment on which delays to escalate and which to monitor.

Strongly Preferred:

• Vehicle or auto-transport (car hauling) dispatch experience.
• Central Dispatch and Super Dispatch experience.
• Turvo experience.
• Tow, roadside assistance or recovery coordination experience.

Requirements:

• Updated Resume/CV.
• Available to work 8:00am–5:00pm U.S. Central time (Philippine night shift).
• Ability to work in a fast-paced, dynamic environment.
• Reliable internet connection and personal computer.
• UPS/battery backup to ensure continuity during power interruptions.

Benefits:

• Competitive salary.
• WFH set-up.
• Career advancement opportunities.
• HMO.

Join our team now and be part of the top 1% talent in the Philippines!