Inbound Voice Process

*Job Title: * IN bound Customer Service Associate

*Company: * Teleperformance

*Location: * Kolkata

*Work Mode: * Work from Office

*Process: * Customer Service Associate Banking

**Compensation for English + H/ B* *CTC: * 15K per month, *Take Home: * 12,300 per month approx.

*Compensation for Hindi + Bengali* CTC 13.4k, Net take home 11.2 k

*Job Summary* We are hiring energetic and communication-savvy candidates for the role of Outbound Customer Service Associate. You will be responsible for contacting potential/existing customers, explaining products or services, resolving basic queries, and driving sales conversions. This is a sales-oriented voice process based out of our Kolkata office.

*Key Responsibilities* - Make inbound calls of customers. - services clearly and handle customer objections - Achieve daily/weekly individual performance - Maintain customer data and update call outcomes in the system - Ensure professional and courteous communication at all times - Coordinate with team leads for feedback and performance improvement

*Eligibility Criteria*

Education: * 12th Pass or Graduate - *Experience: * Freshers can apply - *Language: * Must be fluent in Hindi + Bengali and English -

*Skills: * Good communication, basic computer knowledge, willingness to work in a flexible shift's environment having great translation skill.

*Shift & Work Details* - *Work Mode: * Work from Office only -

*Shifts: * Rotational shifts as per process requirement - *Week Off: * Rotational (6 days working, 1 day R. W/O) No night shift for female

*Interview Details* - *Venue: * Smartworks Building, Victoria Park, 4th Floor, Sector V. Teleperformance Recruitment Area, Kolkata - *Documents to Carry: * Updated Resume, Govt Photo ID, 2 Passport Photos - *Reference: * Write IB - HR Tuneera at top of your resume.

*Benefits* - Fixed salary - Career growth in BPO - Training provided for freshers. - PF - ESIC - Gratuity