Niaga Prestasi
Incident and Problem Manager
Skills
2 months ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Freelance / Contract
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
13 August 2026
What they need
Job Title: Incident and Problem Manager
Job Type: Permanent
Location: Sentul, KL
Job Description: Manage end-to-end IT incident and problem lifecycle within Enterprise Service Management. Oversee service continuity and drive proactive problem resolution.
Responsibilities:
- Lead incident detection, assessment, resolution, and communication
- Conduct root cause analysis and corrective action planning
- Implement process improvements
- Manage cross-functional teams during major incidents
- Provide detailed incident reports and metrics
Requirements: - 15+ years in IT Service Management within an MNC
- Expertise in ITIL frameworks, COBIT standards
- Strong problem-solving and communication skills
- Familiarity with cloud native monitoring tools
- Experience managing escalations and coordinating global teams
Pay: RM6,000.00 - RM12,000.00 per month
Work Location: In person
Other offers great for you!
These companies are also looking for great profiles
Neurones IT
Incident Problem Change Manager
Permanent contract
92300 Levallois-Perret, France
Onsite, Hybrid
Skills
18 days ago
Quick apply
Trait d'Union
Incident & Problem Manager
500
Freelance
02160 Guyencourt, France
Hybrid
Top Recruiter
Skills
15 days ago
Quick apply
Visian
Problem Manager
Freelance
Paris, France
Hybrid
Skills
2 days ago
Quick apply