Natsoft

Incident Management Agent (Application Support &amp; Operations)
<ul>
<li>$18/HR USD</li>
<li>100% remote</li>
<li>Contractor hiring</li>
<li>Tailor your resume to match the JD posted, since we'll compare your resume to the JD posted below.</li>
<li>Countries: Colombia, Costa Rica or Uruguay</li>
</ul>
Mandatory skill
<ul>
<li>Excellent English skills – both verbal and written</li>
<li>Outstanding communication, presentation, and analytical skills</li>
<li>Proven expertise for handling global stakeholders and dealing with escalated situations</li>
<li>Experience of presentation in large forums</li>
<li>Excellent problem-solving skills and ability to quickly diagnose and resolve application, process, and data issues</li>
<li>Proven ability to deliver exceptional customer service and communicate effectively with clients and internal stakeholders</li>
<li>Used any incident management tool like Service Now for providing support</li>
<li>Extensive experience in providing business application support for enterprise processes like supply chain, order management, Logistics, Partner, EDI support etc</li>
<li>Proven experience in Oracle forms and PL SQL</li>
<li>Proven experience in Oracle ERP</li>
</ul>
Nice to have
<ul>
<li>Pega support</li>
</ul>

Incident Management Agent (Application Support & Operations)

Incident Management Agent (Application Support & Operations)

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