Incident Management Coordinator

Take hold of an opportunity and join Australian Retirement Trust as our Incident Management Coordinator. You'll support the administration and coordination of incident management activities across the organisation, ensuring accurate reporting, effective governance support, and timely regulatory communications. Working within our Risk & Compliance team, you'll partner with stakeholders to coordinate information, maintain documentation, prepare reports, and support governance processes.

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Incident Management Coordinator, you'll support the effective administration and coordination of incident management activities across the business. You'll help ensure stakeholders receive accurate reporting and insights, support governance forums, maintain key documentation, and assist with regulatory reporting obligations.

This role focuses on the governance, reporting and coordination aspects of incident management rather than conducting incident investigations. You'll work closely with incident owners, analysts and business stakeholders to monitor progress, coordinate updates, maintain records and support timely regulator communications. This is not an IT incident management role and does not involve managing technology incidents or leading investigations.

It's an excellent opportunity to develop your compliance, governance and risk management expertise while contributing to important organisational outcomes in a collaborative and supportive environment.

This role is a permanent opportunity and is based in Brisbane, Sydney, or Melbourne.

Responsibilities
Day to day, you'll:

• Prepare and distribute regular incident management reports, statistics, and summaries.
• Coordinate updates relating to reportable incidents and regulatory reporting obligations.
• Liaise with incident owners to gather information and monitor progress against actions.
• Provide secretariat support to governance committees, including minute-taking and action tracking.
• Maintain incident management procedures, documentation, and supporting materials.
• Respond to stakeholder queries regarding incident management processes through ServiceNow.
• Support the production of ad hoc reporting and business insights.
• Build strong working relationships across Risk & Compliance and the broader business.
• Coordinate information and reporting associated with incidents, rather than undertaking incident investigations.

Qualifications
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have experience in an administrative, governance, compliance, or operational support role.
• Your understanding of risk, compliance, or governance frameworks enables you to work effectively in a regulated environment.
• You'll have experience using incident management, governance, risk and compliance, or similar business systems.
• You're highly organised and capable of managing multiple priorities while maintaining attention to detail.
• You have experience preparing reports and analysing data using tools such as Excel, including pivot tables.
• Your ability to build relationships and work collaboratively with a range of stakeholders is well developed.
• You'll be comfortable coordinating actions, tracking progress, and supporting governance forums.
• You're seeking a coordination and administration role rather than a technical IT incident management position.
• You understand that this role supports incident governance, reporting and regulatory obligations and does not conduct incident investigations.
• You're experienced working within financial services or another highly regulated industry.

Why join us?
Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

About us
Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 31st August 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.