Incident Manager

Exclusive opportunity

Onsite

Incident Manager

Growel Softech

Incident Manager

Skills

ServiceNow

2 months ago

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Important information

Contract type:

Permanent

Location:

Hyderabad, Telangana, India

Work mode:

Onsite

Published on:

10 August 2026

What they need

Roles and Responsibilities :

Manage incident resolution process from detection to closure, ensuring minimal downtime and optimal service levels.
Collaborate with cross-functional teams to identify root causes of incidents and implement corrective actions.
Develop and maintain relationships with stakeholders to ensure effective communication during critical situations.
Analyze incident data to identify trends, patterns, and areas for improvement in the incident management process.

Job Requirements :

8-10 years of experience in Incident Management or related field (IT Services & Consulting).
Strong understanding of Problem Management principles and practices.
Proficiency in Servicenow platform or similar ITSM tools.

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