INCIDENT MANAGER

We are looking for an Incident Manager to lead the resolution of IT incidents, ensure service continuity, and coordinate with stakeholders to minimize business impact. The role is also responsible for Change Management activities, process compliance, and continuous service improvement
Key Responsibilities

• Manage incidents from identification through resolution.
• Coordinate critical incident response and stakeholder communications.
• Prepare incident reports, shift handovers, and post-incident reviews.
• Ensure compliance with Incident, Problem, and Change Management processes.
• Facilitate Change Advisory Board (CAB) meetings and change approvals.
• Monitor and report change activities, risks, and impacts.
• Drive continuous improvement initiatives across IT operations.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• At least 3 years of experience in Incident, Problem, Change Management, or IT Operations.
• Strong communication and stakeholder management skills.
• Knowledge of ITIL Incident and Change Management processes.
• Experience with ticketing systems.
• Willing to work on rotating shifts.
• ITIL Certification is an advantage.