Incident Response Officer

About the role

1 Fixed Term, Full-Time position available from September 2026 until 30 June 2027

Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria. You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure.

Key Duties

• Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
• Actively contribute to a positive team environment and culture
• Coach, mentor and train more junior incident response officers
• Oversee more complex security related issues
• Liaise with security service providers and school leaders regarding alarm activations and other security and safety incidents.
• Liaise and provide support with alarm system technicians working on sites
• Liaise with other emergency services in relation to emergencies at schools
• Preparing and disseminating Incident Reports
• Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers

Requirements

• 24/7 shift work on a rotating roster

Why Work With the Department of Education?

• Shift allowances apply for any work outside of normal business hours pursuant to the enterprise agreement
• Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
• Meaningful work that actually makes a difference
• Hybrid working arrangements available subject to operational requirements.
• Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement
• Career progression opportunities
• The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
• Employee Wellbeing Support Services available to all

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Ron Allan via [email protected].

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Tuesday 8 September 2026.