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Incident Technician L2

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Onsite

Incident Technician L2

nuSecond

Incident Technician L2

Skills

ServiceNow

3 months ago

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Important information


Contract type:

Permanent

Location:

Mumbai, Maharashtra, India

Work mode:

Onsite

Published on:

7 August 2026

What they need


Roles and Responsibilities :

  • Provide technical support to end-users through phone, email, or in-person interactions.
  • Troubleshoot hardware and software issues on Windows Server environments.
  • Manage incidents using Service Now ticketing system to ensure timely resolution.
  • Collaborate with other teams to resolve complex technical issues.

Job Requirements :

  • 5-10 years of experience in desktop support or related field.
  • Strong knowledge of Windows Server operating systems.
  • Proficiency in incident management processes and service desk tools (Service Now).
  • Experience with troubleshooting common hardware and software problems.

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