IND-Oracle CX Senior Technical Consultant/Solution Architect

About Nexinfo:

NexInfo is a premier consulting firm founded in 1999. We have been in business for 26+ years and work with clients of all sizes to achieve ‘Operational Excellence’ using a blend of knowledge in both Business Processes and Software Consulting. We offer implementation and managed services for businesses across many industries including Manufacturing, Pharmaceuticals, Biotech, Medical Devices, Industrial Automation, Automobile Industry, and many more. We have a global footprint across North America, Europe, and Asia with most clients distributed across North America with a team size of 300+ employees and our headquarters in California, USA.

Role Overview

We are looking for an experienced Oracle CX Technical Consultant / Solution Architect with 12–15+ years of IT experience and strong expertise in Oracle CX technologies, CRM solutions, customization, integrations, and software development.

The candidate will be responsible for designing, developing, integrating, and supporting Oracle CX solutions, with a strong focus on Oracle Service Cloud, Field Service Cloud, Digital Customer Service, VBCS, Oracle Responsys, Oracle Digital Assistant, and CRM platforms.

Key Responsibilities

• • Design and implement scalable Oracle CX/CRM technical solutions based on business requirements.
  • Lead solution design, customization, configuration, development, and integration activities across Oracle CX platforms.
  • Develop and customize Oracle Service Cloud BUI extensions and customer-facing business solutions.
  • Design and develop Customer Portals and Digital Customer Service solutions using modern web technologies.
  • Develop integrations between Oracle Field Service Cloud and Oracle Service Cloud using REST APIs.
  • Design and implement integrations using REST/SOAP Web Services, ICS/OIC, and external applications.
  • Develop solutions using Oracle Visual Builder Cloud Service (VBCS), Oracle JET, and related Oracle technologies.
  • Design and implement Oracle Responsys solutions for marketing campaigns, customer engagement, and communications.
  • Design and develop Oracle Digital Assistant (ODA) conversational AI solutions.
  • Provide technical solutioning and configuration expertise for Oracle RightNow and CRM On Demand.
  • Work closely with functional teams and business stakeholders to understand requirements and translate them into technical solutions.
  • Prepare High-Level Design (HLD), Low-Level Design (LLD), technical specifications, integration designs, and solution architecture documents.
  • Participate in technical discussions, architecture reviews, proof-of-concepts, and solution evaluations.
  • Troubleshoot complex technical issues and provide root cause analysis and production support.
  • Support deployment activities across cloud environments, including AWS/EC2, where applicable.
  • Provide technical guidance and mentoring to junior developers and consultants.
  • Collaborate with technical and non-technical stakeholders to ensure successful delivery of CX initiatives.

Required Technical Skills

Oracle CX / CRM

• • Oracle Service Cloud / RightNow
  • Oracle Field Service Cloud
  • Oracle Digital Customer Service (DCS)
  • Oracle Responsys
  • Oracle Digital Assistant (ODA)
  • Oracle CRM On Demand
  • Oracle Policy Automation
  • Oracle Siebel

Development & Customization

• • Oracle Service Cloud BUI Extension Development
  • Oracle Visual Builder Cloud Service (VBCS)
  • Oracle JET
  • Customer Portal Development
  • Java / J2EE
  • HTML, CSS, JavaScript and web technologies

Integration

• • REST APIs
  • SOAP Web Services
  • Oracle Integration Cloud / ICS
  • External application integrations
  • Field Service Cloud Service Cloud integrations

Cloud

• • Oracle Cloud technologies
  • AWS / EC2
  • Cloud deployment and environment management

Solution Architecture & Functional Skills

• • Business requirement analysis and technical solutioning
  • CX/CRM solution architecture
  • Application customization and configuration
  • Integration architecture
  • HLD and LLD preparation
  • Technical design and documentation
  • POC and solution evaluation
  • Production support and troubleshooting
  • Stakeholder management
  • Technical mentoring

Experience Required

• • 12–15+ years of overall IT experience
  • Strong hands-on experience in Oracle CX/CRM technologies
  • Proven experience in Oracle Service Cloud/RightNow customization and development
  • Strong experience in CX integrations and API-based solutions
  • Experience in designing enterprise-level CRM/CX solutions
  • Experience working with both technical and business stakeholders
  • Strong communication, analytical, and problem-solving skills

Preferred Profile

The ideal candidate should be able to operate across three areas:

1. CX Technical Expertise – Strong hands-on development and customization experience across Oracle CX products.

2. Solution Architecture – Ability to understand business requirements, design end-to-end solutions, and prepare HLD/LLD and integration architecture.

3. Client & Stakeholder Management – Ability to independently interact with clients, understand complex requirements, lead technical discussions, and guide development teams.

Location: Chennai

Employment Type: Full-Time

Shift: CST (5 PM to 2:30 AM)