India General Manager - O&M

General Manager Maintenance & Operations

General Manager who is experienced with maintenance and operation of a service and maintenance unit for machinery and equipment.

Position Overview

We are looking for an experienced General Manager to lead and grow the Service & Maintenance business for industrial machinery, equipment and special-purpose vehicles.

The ideal candidate will have a strong mechanical engineering / maintenance background, with hands-on experience managing service and maintenance operations for heavy machinery, industrial equipment, mobile equipment or special-purpose vehicles. In addition to technical expertise, the role requires strong commercial, customer relationship, people-management and business-development capabilities.

Key Responsibilities

• Lead the overall service, maintenance, repair, overhaul and refurbishment operations.
• Manage preventive, corrective and breakdown maintenance activities to ensure high equipment availability and customer uptime.
• Provide technical leadership on mechanical machinery, vehicles, hydraulic systems and industrial equipment.
• Lead service engineers, technicians and workshop/service teams and develop a strong service-oriented organisation.
• Plan and manage service projects, manpower, resources, schedules and costs.
• Develop and maintain strong relationships with key customers and understand their operational and maintenance requirements.
• Identify opportunities for service contracts, aftermarket services, upgrades, refurbishment and spare parts.
• Support sales and business development activities and contribute to the growth of the service business.
• Take responsibility for budgets, profitability, productivity and overall business performance of the service unit.
• Work closely with Engineering, Production, Procurement and Project teams to resolve technical and customer issues.
• Ensure high standards of HSE, quality, compliance and customer satisfaction.
• Develop processes and systems to improve service response time, reliability, productivity and profitability.
• Represent the company with customers, suppliers and other external stakeholders.

Candidate Profile

• Degree in Mechanical Engineering or a related discipline.
• Strong professional experience in maintenance, service and operations of industrial machinery, heavy equipment, mobile equipment or special-purpose vehicles.
• Proven experience managing a service/maintenance organisation or business unit.
• Strong understanding of mechanical systems, hydraulics, machinery maintenance, troubleshooting and repairs.
• Experience in managing field service teams, workshops and technicians.
• Good commercial understanding with experience in customer management, sales/service contracts and business development.
• Strong leadership and people-management skills.
• Ability to combine technical depth with business and customer orientation.
• Excellent communication and relationship-building skills.
• Experience working with industrial customers and technically demanding equipment will be highly valued.

Preferred Industry Background

Candidates could come from heavy equipment, material handling, construction equipment, industrial machinery, mining equipment, special-purpose vehicles, process equipment, power/hydraulics, marine equipment or other capital-equipment businesses.

The ideal candidate should be someone who has grown through the mechanical/service/maintenance function and subsequently moved into a broader leadership role, rather than a purely sales or administrative professional.