India Payroll - Sr . Manager

India Payroll - Sr. Manager/Cluster Manager (Bengaluru) - Anlight Consulting Services India Payroll - Sr. Manager

Role Expectations:

o Responsible for delivery of assigned India Payroll clients through a team of Managers, Team Leads and Processor/QC Teams.

o Be a client s key stakeholder / partner, empowering the best possible customer experience and high-quality service delivery for assigned clients.

o Ownership for a customer focused payroll delivery team, overseeing customer deliverables, planning and hiring resourcing needs and leading the customer s service delivery of assigned clients.

o Ensure that services are delivered according to SLA s; monitor, report and analyse KPI s regarding service excellence and customer satisfaction.

o Deliver efficient change management, deployment and improvements of payroll technology platform developed internally

o Build Employee Capability initiatives and ensure team members domain and technical competencies are up to date

o Ensure Employee engagement and retention management of the team members.

o Ensure team is trained in latest regulatory laws best practices in payroll delivery.

o Ensure change management is adequately factored for time necessary charge back of cost to the respective cost centres/clients.

Responsibilities:

o Apply process knowledge to eliminate manual processes and reduce overall processing time.

o Produce analytics to improve overall efficiency.

o Ensure End to end payroll processing as per SLA agreed with customers.

o Partner with the client payroll teams other internal customers to ensure effective processes and issue resolution.

o Adhere to defined service level agreements and statutory requirements, ensuring accurate payroll delivery every month.

o Enable and monitor processes to complete quality checks for accuracy by establishing accuracy standards and ensuring zero errors.

o Review delivery performance and instil a culture of continuous improvement and outstanding customer service.

o Ensure appropriate workload allocation, sharing of knowledge.

o Seek feedback from customers and respond to any compliments, concerns, complaints.

o Work with the HR and Payroll Service Delivery Manager on opportunities to develop the service offer and identify/pursue additional opportunities to expand the service.

o Build team competency in relevant domains.

o Ensure retention and instil a culture of recognition and rewards for good work.

Competencies:

o Strong people management and leadership skills.

o Genuine interest in contributing to people development.

o Strong Business Acumen.

o Sensitive and alert to customer s needs and expectations.

o Proactiveness in cooperation with other team members and management.

o Excellent interpersonal, communication and negotiation skills.

o Ability to prioritize, plan and structure the work towards targets.

o Capability to convert issues and requirements into solutions and business opportunities.

o Proficient with MS Office and extremely Tech savvy.

o Thorough knowledge of Payroll process and statutory obligations of India.

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