Indoor Sales Coordinator

About the role

Handle customer enquiries and prepare quotations based on customer requirements. Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system. Assist in the preparation and submission of project tender documents, ensuring all required information and supporting documents are complete and submitted on time. Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery. Build and maintain strong customer relationships through responsive and professional service.

Key responsibilities

• Handle customer enquiries and prepare quotations based on customer requirements
• Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system
• Assist in the preparation and submission of project tender documents, ensuring all required information and supporting documents are complete and submitted on time
• Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery
• Build and maintain strong customer relationships through responsive and professional service
• Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively
• Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements
• Maintain accurate sales and order documentation, ensuring compliance with company procedures
• Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes
• Support continuous process improvements and perform other duties as assigned by Management

About you

• Diploma or Bachelor's Degree in any discipline。 Candidate with Electric Engineering will be add advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas)
• Strong negotiation and coordination skills
• Excellent communication and interpersonal skills
• Good analytical, problem-solving, and decision-making abilities
• Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes
• Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team
• Ability to work and thrive under pressure in fast-paced environment while being able to multi-task

Benefits

• Generous compensation package to include performance bonus twice a year, quarterly incentive schemes and annual profit sharing
• Medical benefits include clinical, specialist, TCM and dental
• Relevant training and invaluable experience
• Paid relevant training is provided to employees to ensure full success
• Free parking